Find out which is right for you by calling 1-888-724-7240 to speak to a clinician that can assist you to find the best fit for you or your family member. You may call this number 24 hours a day, 7 days a week in any language of your preference.

San Diego Access and Crisis Line clinicians can assist you to find a provider to meet your needs.

Beneficiaries have the right to appointments within the following timeframes: Urgent – 48 hours; Routine (Non-Urgent) – 10 business days for non-psychiatrist; 15 business days for psychiatrist. The wait time for a routine appointment may be longer if the provider has determined and documented that a longer time period will not negatively impact the beneficiaries health. Interpreter services are available to beneficiaries at the time of the appointment as requested. If you need assistance with a timely referral to an appropriate provider, please contact the Access in Crisis Line at (888) 724-7240. For more information regarding Timely Access to Care, please click here: Timely Access to Care

California residents may report possible inaccurate, incomplete or misleading information listed in the provider directory by calling 1-800-834-3792, emailing SDHelpdesk@optum.com, or by clicking here to submit an online form.

For members outside of California: Please check with your provider before scheduling your appointment or receiving services to confirm that the provider is participating in our network.

Please note: This Provider Directory is reviewed monthly, and the Provider Directory is updated no later than 30 calendar days after County of San Diego receives updated Provider Information. Additionally, this Mobile-Enabled Electronic Directory is reviewed and updated quarterly.

The following services covered through the Medi-Cal benefit require authorization as outlined:

• Inpatient Psychiatric Hospitalization: Treating hospital please call Optum for authorization at 1-800-798-2254, Option 3, Option 1.
  
  
• Long Term Care: Pre-authorization is required. Treating hospital to request authorization by calling Optum at 1-800-798-2254, Option 3, Option 5.
  
  
• Outpatient Specialty Mental Health Services: This includes Fee-For-Service providers, Day Treatment Services, Therapeutic Behavioral Services, Intensive-Home Behavioral Services, and Therapeutic Foster Care. Some programs require referrals; please contact the San Diego Access and Crisis Line 24/7 at 1-888-724-7240 for referrals. Providers may then need to request authorization by submitting an authorization request. Please contact Optum at 1-800-798-2254, Option 3 for authorization related questions.
  
  
• Residential Substance Use Disorder Services: Treating provider to request authorization by calling Optum at 1-800-798-2254, Option 3, Option 2.
  
  
• Crisis and Adult Residential: Treating provider please call Optum for authorization at 1-800-798-2254, Option 3, Option 6.
  
  

The directory defaults to providers who are open to referrals. If you want the complete network of providers who are currently open to new client referrals or not, first, select either Mental Health or Substance Use Disorder in the Network radiobutton. Whichever network you select will be the results you will get. Second, uncheck the “Accepting new clients” checkbox to include all providers. Third, select “Search” to see the results of all providers/sites in that network.

You can export to Excel or PDF after you have completed a search. To export to Excel, click the “excel” button. The system will take several minutes to generate an excel-friendly version of your results and prepare a browser download. If you would like to export this to PDF, click the PDF button. This will open a new window showing all search results on a new HTML page. From there you can use your browser’s print function to “Print to PDF” if you have Adobe tools installed on your machine. This allows you to save the PDF file to your local computer. In your browsers print dialog, you can format the PDF to the appropriate size, layout, and orientation that you desire for your download. Finally print and select the location on your machine to save the file.