COMMONLY ASKED QUESTIONS:
Find out which is right for you by calling 1-888-724-7240 to speak to a clinician that can assist you to find the best fit for you or your family member. You may call this number 24 hours a day, 7 days a week in any language of your preference.
If you prefer to connect via chat in English, you can click here to chat with a clinician Monday through Friday from 4pm to 10pm.
San Diego Access and Crisis Line clinicians can assist you to find a provider to meet your needs.
Beneficiaries have the right to appointments within the following timeframes: Urgent – 48 hours; Routine (Non-Urgent) – 10 business days for non-psychiatrist; 15 business days for psychiatrist. The wait time for a routine appointment may be longer if the provider has determined and documented that a longer time period will not negatively impact the beneficiaries health. Interpreter services are available to beneficiaries at the time of the appointment as requested. If you need assistance with a timely referral to an appropriate provider, please contact the Access in Crisis Line at (888) 724-7240. For more information regarding Timely Access to Care, please click here: Timely Access to Care
California residents may report possible inaccurate, incomplete or misleading information listed in the provider directory by calling 1-800-834-3792, emailing SDHelpdesk@optum.com, or by clicking here to submit an online form.
For members outside of California: Please check with your provider before scheduling your appointment or receiving services to confirm that the provider is participating in our network.
The following services covered through the Medi-Cal benefit require authorization as outlined: