Find out which is right for you by calling 1-888-724-7240 to speak to a clinician that can assist you to find the best fit for you or your family member. You may call this number 24 hours a day, 7 days a week in any language of your preference.

If you prefer to connect via chat  in English, you can click here to chat with a clinician Monday through Friday from 4pm to 10pm.

San Diego Access and Crisis Line clinicians can assist you to find a provider to meet your needs.

Beneficiaries have the right to appointments within the following timeframes: Urgent – 48 hours; Routine (Non-Urgent) – 10 business days for non-psychiatrist; 15 business days for psychiatrist. The wait time for a routine appointment may be longer if the provider has determined and documented that a longer time period will not negatively impact the beneficiaries health. Interpreter services are available to beneficiaries at the time of the appointment as requested. If you need assistance with a timely referral to an appropriate provider, please contact the Access in Crisis Line at (888) 724-7240. For more information regarding Timely Access to Care, please click here: Timely Access to Care

California residents may report possible inaccurate, incomplete or misleading information listed in the provider directory by calling 1-800-834-3792, emailing SDHelpdesk@optum.com, or by clicking here to submit an online form.

For members outside of California: Please check with your provider before scheduling your appointment or receiving services to confirm that the provider is participating in our network.

The following services covered through the Medi-Cal benefit require authorization as outlined:

• Inpatient Psychiatric Hospitalization: Treating hospital please call Optum for authorization at 1-800-798-2254, Option 3, Option 1.
  
  
• Long Term Care: Pre-authorization is required. Treating hospital to request authorization by calling Optum at 1-800-798-2254, Option 3, Option 5.
  
  
• Outpatient Specialty Mental Health Services: This includes Fee-For-Service providers, Day Treatment Services, Therapeutic Behavioral Services, Intensive-Home Behavioral Services, and Therapeutic Foster Care. Some programs require referrals; please contact the San Diego Access and Crisis Line 24/7 at 1-888-724-7240 for referrals. Providers may then need to request authorization by submitting an authorization request. Please contact Optum at 1-800-798-2254, Option 3 for authorization related questions.
  
  
• Residential Substance Use Disorder Services: Treating provider to request authorization by calling Optum at 1-800-798-2254, Option 3, Option 2.
  
  
• Crisis and Adult Residential: Treating provider please call Optum for authorization at 1-800-798-2254, Option 3, Option 6.